1. What Is Your Return Policy For Faulty or Damaged Items?
Beusail will replace any goods that arrive at their destination faulty or damaged, providing a claim is made within 24 hours of the parcel being signed for - confirmation of claim can be done either by phone call or email. With particular respect to items that arrived broken or damaged, damage must be advised within 24 hours of receiving. Under no circumstances will refunds be given for notification after this period. PLEASE ENSURE ONCE YOU RECEIVE YOUR ORDER THAT YOU IMMEDIATELY CHECK FOR ANY DAMAGE AND INFORM US IMMEDIATELY. Beusail will not offer replacement for damaged/broken items after the 24hr period after receipt of goods has lapsed.
So that we can assist you with your claim, we may require an image or video of the faulty/damage to be sent to us for assessment (usually a requirement from the manufacturer) as part of the return process
2. What Is Your Return Policy For Change Of Mind Or Incorrect Choice?
For exchanges for change of mind purchases or incorrect choice, Beusail will exchange or refund any undamaged item only if returned within 30 days of purchase, and as long as the purchased is returned in its original condition including its packaging. Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to the store at the customer's cost and risk. If you wish to exchange, please note that a separate shipping fee to send the exchanged item may apply.
3. How Do I Make A Return?
Step 1: Contact Beusail to Request a Return Authorisation and discuss your return options.
Phone : +1 949 569 6900
Email : email@example.com
Step 2: Package unused items in original packaging and complete the return form we will supply you with.
Be sure to include the following information:
-The order number
-The reason for the return
-Your day time phone number
Step 3: Visit your nearest Post outlet to send the parcel. Once received you will be contacted in regards to your request. A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process the refund by either re-imbursing your credit card, paypal account, or transfer money into your bank account. Please allow up to 3-5 Business days for your return to be processed.